Return and Refund Policy – Pickonix

At Pickonix, customer satisfaction is our priority. We offer a 14-day return policy, allowing customers to request a return within 14 days of receiving their order.

Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 14 days of delivery.

• The product must be unused, unopened, and in its original packaging.

• The product must be in its original condition.

• Proof of purchase or order confirmation must be provided.

Perfume and Fragrance Returns

Due to hygiene and safety reasons, perfumes and fragrances that have been opened, used, or unsealed are not eligible for return unless they arrive damaged, defective, or incorrect.

How to Request a Return

To request a return, please contact us with your order number and reason for the return.

Email: pickonix@gmail.com

Phone: (551) 213-1050

Our customer support team will review your request and provide return instructions.

Please do not send any product back without contacting us first.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the product

• Photographs of the packaging, if applicable

We will review your claim and provide an appropriate resolution, including a replacement or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, Pickonix will cover the reasonable return shipping costs.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, cancellation is no longer available. The order will be subject to our return policy.

Exchanges

Exchanges are subject to product availability. Please contact our customer support team to request an exchange.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Pickonix

Email: pickonix@gmail.com

Phone: (551) 213-1050

Business Address:
1117 E Olive Ave
Madera, CA 93638
United States

Thank you for shopping with Pickonix.

Last Updated: November 9, 2026